GUOMAT'S CUSTOMER SERVICE CONCEPT

What is our customer service concept?

Respect customers, understand customers, continuously improve the products and services expected by customers, and be the customer's eternal partner. This is the service concept that GUOMAT has always adhered to.

Mr. Dmitry is a Russian auto parts dealer, and our friendly cooperation begins with an email. One day, I was honored to receive an inquiry email from Mr. Dmitry. After carefully understanding his product requirements, I immediately made a detailed quotation list and sent it to him. Due to the large number of product models involved, I don't dare to slack off at all and patiently communicate with him and answer customers' questions.

During his introduction to Mr. Dmitry to the company and products, he learned about GUOMAT's production and sales strength, and felt an excellent customer service attitude, so much interest and trust in us. A few months after our communication, he decided to place a sample order to us. This will be the beginning of our cooperation, and I hope we can establish a long-term cooperative relationship.

Since this is our first cooperation, we have been following up on this order in order to give customers more confidence. At the same time, we will also tell Mr. Dmitry of all the progress. We have carried out strict checks from stock to shipment, such as 100% testing before packaging. We all pack according to strict export transportation, and carefully affix product labels and marks. Then transport it to the warehouse in time and start shipping to the customer.

In our interaction with customers, GUOMAT will patiently receive services for each customer, respond to customer inquiries in a timely manner, and patiently answer customer questions. Starting from the actual needs of customers, provide customers with truly valuable services and help customers better use the products. Customers are buyers of our products, advocates and witnesses of GUOMAT products. Customers put forward new requirements for us, which is a beacon on our way forward. We should pay attention to the feedback provided by each customer.

In a word, product satisfaction, service satisfaction and corporate image satisfaction are all elements of customer satisfaction. Product satisfaction means that customers are satisfied that the performance and quality of the product can meet the user's requirements. Service satisfaction means that after selecting us, customers can clearly understand the performance parameters, pre-sales and after-sales service of our products and obtain a good user experience. Corporate image means that enterprises should take the initiative to shoulder social responsibility.

Therefore, after the customer gets the goods, we will also visit the customer back, investigate the customer's satisfaction, and solve the customer's problems in time. Customer requirements and suggestions make us move forward, strive to improve our products and provide customers with higher quality and more satisfactory products. Adhering to the good quality of GUOMAT brand, continuously improving product quality and improving the damping performance of vehicles, the company is a powerful manufacturing company with high air spring. This will be the key to making customers long-term partners and achieving a win-win situation between customers and companies.